Wynyard Quarter - Cityguard

The Wynyard Quarter, which includes the North Wharf restaurant precinct, Silo Park entertainment and playground, and the Wynyard Bridge Crossing was opened to the public in August 2011, opening up Auckland’s Waterfront from Westhaven to St Heliers.What was once a commercial wasteland, a legacy of oil companies and various dangerous goods storage is now a playground for young and old and this is just the beginning of a massive plan to revitalise this once forgotten jewel. As a result the Wynyard Quarter is now firmly on the event space calendar having already hosted many local and international events, it has excellent dining options, car parks, playgrounds for children and attracts thousands of visitors every week. Cityguard was asked to prepare a security plan for the overall precinct.

Our Solution

Our plan included all the key elements of our successful management of the Viaduct and Newmarket.

Re-located our Head Quarters into the Wynyard Quarter, instantly raising our profile
Activated a high profile mobile patrol service 24/7 where security patrol staff walk the restaurant precinct and engage with the public and business owners
Mobilised a dedicated onsite Security Officer, Thursday to Sunday, who walks or rides around the precinct
Actively sold our Monitoring and Response service to North Wharf and existing local businesses
As the Security Managers for the Viaduct Harbour, Princes Wharf and Westhaven Marina we were able to leverage off existing staffing levels to compliment new staff requirements
We are able to treat the entire precinct from Westhaven to Queens Wharf as one operation, cross training staff and raising the level of shared knowledge amongst key staff, constantly improving our service

Result

As a direct result of careful planning and appropriate use of client resources we are delighted to report that our key performance measures are all at satisfactory levels:

Client satisfaction: Very good
Crime stats – theft ex car, unlawful taking, burglary, street offences: Very low
Staff morale: High
New business: Good

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