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Cityguard’s unique area-based patrols allow a much faster response time than traditional security operations. Find out if you are in our coverage area here. Because the patrol never leaves your area, we’re on hand to respond 24/7.
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Our sole objective is to provide better trained, more engaged and more responsive patrol and site personnel. Each of our team members has a sense of personal responsibility as well as leadership support that enables them to remain calm, secure and effective in all situations.
The Viaduct Harbour Marina Restaurant and Bar Precinct bordered by Halsey St, Fanshaw St and Custom Street includes the Viaduct Marina and Princes Wharf operations.
As a destination entertainment precinct, it inherently has its own problems with New Zealand’s drinking culture and its fallout, placing real pressure on business operators to maintain a consistently high standard to represent their business. Adjacent car parks in the precinct were a significant trouble spot with youths gathering to “pre-load” prior to entering their favourite night spot.
Cityguard implemented the ‘Community Patrol Service’ based on the successful Newmarket formula. Experienced officers were selected to work during the day to manage the busy commercial marina and a team of security officers were placed on the Viaduct to patrol all areas and maintain a very high visibility with a proactive stance in dealing with problem situations.
The Wynyard Quarter is now firmly on the event space calendar having already hosted many local and international events, it has excellent dining options, car parks, playgrounds for children and attracts thousands of visitors every week. Cityguard was asked to prepare a security plan for the overall precinct.
We activated a high profile mobile patrol service 24/7 where security patrol staff walk the restaurant precinct and engage with the public and business owners.
We mobilised a dedicated onsite Security Officer, Thursday to Sunday, who walks or rides around the precinct.
We are able to treat the entire precinct from Westhaven to Queens Wharf as one operation, cross training staff and raising the level of shared knowledge amongst key staff, constantly improving our service.
This virtuous pursuit is shared by every member of our team; in the way we deal with each other; in the way we deal with our clients; and in the way we deal with our communities.
This is a process for creating sustainable successful places that promote wellbeing, by understanding what people need from the places they live and work.
To schedule a discovery meeting with our advisory team please click the link below.